Call our customer service team on
0800 328 8022
0800 328 8022
SATELLITE & HOME CARE LIMITED
INSURANCE POLICY
This Insurance Policy has been arranged for You and is administered by Satellite & Home Care Ltd, whose registered office is situated at Unit G, Heath Place, Ashgrove Industrial Estate, Bognor Regis, PO22 9SL and who can be contacted on 0800 3288022.
Satellite & Home Care Ltd is an Appointed Representative of Priority Protect Limited who are authorised and regulated by the UK Financial Services Authority under FRN 538646.
Any questions, claims or complaints regarding this policy should initially be sent to Satellite & Home Care Ltd by telephoning them on 0800 3288022.
TERMS & CONDITIONS
DEFINITIONS:
Administrator, We or Us. Satellite & Home Care Ltd (www.satellitehomecare.co.uk), Unit G, Heath Place, Ashgrove Industrial Estate, Bognor Regis, PO22 9SL who have responsibility for selling the Insured this policy.
Certificate of Insurance. An integral part of this Policy, issued by the Insurer as evidence of insurance.
Equipment. Your agreed digital satellite system comprising a satellite dish, a LNB (low noise block), all connecting cables, remote control and a Sky box, Sky+ box, or Sky + HD box or boxes as shown on Your Certificate of Insurance.
Insurer. Elite Insurance Company Limited Suite 913, Europort, Gibraltar, who have underwritten this Policy.
Policy Period. The time period when this Policy is in force as shown in the Certificate of Insurance.
Premium. The monies You have agreed to pay for this Policy as shown on the Certificate of Insurance.
You, Your, Policy Holder or Insured. The party set out on the Certificate of Insurance who is entitled to cover under this Policy.
WHAT IS INSURED
1. Breakdown services: We will repair or replace your Equipment with no bills to pay in the event of a breakdown caused
by a mechanical or electrical fault with Your Equipment.
2. Accidental Damage services: Damage caused accidentally to Your Equipment if this occurs during the manufacturer's
warranty period.
3. Customer services: We will provide a telephone helpline offering help and assistance in respect of your Satellite &
Home Care Warranty Policy on 0800 3288022
WHAT IS NOT INSURED
1. Repairs or replacements of Equipment will not be provided if they are still covered by any manufacturer's, supplier's
or repairer's warranty or arise from or in the event of:
a. The Equipment being recalled by the manufacturer or due to a generic manufacturing defect or any other reason.
b. Any unauthorised modification of the Equipment including (without limitation) any upgrade not authorised by the
manufacturer or Sky or addition of any non-approved accessories.
c. Your failure to follow the Equipment operating instructions.
d. Use of Your Equipment in a non-domestic or commercial environment.
e. Theft, attempted theft, malicious damage or damage caused by fire or explosion.
f. Any problem directly or indirectly caused by the domestic supply of electricity.
g. No fault being found with your Equipment.
h. An unusual or foreseeable event or circumstance beyond our reasonable control (‘Force Majeure’). These include,
but are not limited to, war, threat of war, riot, civil disturbance or strife, terrorist activity (actual of threatened),
industrial dispute, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, levels of water in
rivers and Acts of God.
2. This Policy will also not provide for:
a. Routine maintenance, cleaning and servicing.
b. Work required by You to take place outside normal working hours (9am to 5pm Monday to Friday inclusive) or the
Public Holiday of Christmas Day.
c. Equipment which requires repairs to be undertaken outside the United Kingdom.
d. Costs arising from not being able to use the Equipment.
e. Property or personal injury or consequential losses caused by the Equipment.
f. Cosmetic damage such as damage to paintwork or dents or scratches to the Equipment.
g. Replacement of any item that is intended to be replaceable such as fuses and batteries.
h. Rust and or corrosion damage to mini-dish and LNB.
i. Loss or damage to interactive or viewing cards (please refer to BskyB directly).
j. Equipment not installed properly.
k. Equipment not repaired by our approved repairers.
l. Any Equipment that is not working in accordance with the manufacturer's specification prior to the Policy inception
date.
m. Loss of programmes saved to the hard drive of the Equipment.
n. Components of an integrated digital television.
o. Faults in the broadband connection.
p. Any losses in excess of £500.
q. Any claims where You have not paid all the Premium due.
HOW TO MAKE A CLAIM UNDER THIS POLICY
If You have a claim pursuant to the terms and conditions of the Policy You should write to the Claims Department, Satellite & Home Care Ltd, Unit G, Ashgrove Industrial Estate, Bognor Regis, PO22 9SL or contact Us on 0800 3288022.
If you make a claim within one month of policy attachment (including any cooling-off period) and then decide to cancel this insurance within that period, you will be charged for the full policy period.
CANCELLING THIS INSURANCE POLICY
1.You may cancel this Policy by giving Us 14 days notice in writing. If You cancel the Policy before the breakdown
services start and You have not reported any accidental damage claim to Us, you will be given a full refund.
2. If you cancel this Policy after the breakdown services start, and no repairs or replacements have been made, the Part
of your Premium relating to the remaining full months of the Policy will be refunded less an Administration Fee of
£20.00. No refund will be offered if You are paying the Premium by monthly debit instalments or your policy period is
three months or less
3. We are entitled to cancel this Policy by giving You 14 days notice in writing to Your last known address. A refund of
the Premium paid for the remaining full months of the Policy will be given.
4. This Policy will be automatically cancelled if You fail to pay all Premium due.
5. Under the Consumer Protection (Distance Selling) Regulations 2000, You may cancel this Policy by giving notice in
writing at any time up to and including the 8th working day (excluding Saturdays, Sundays and public holidays) after
You receive the Policy documents. If You have used a service under this Policy We reserve the right to make a
reasonable charge for the direct costs We have incurred in providing the services that You have received.
6. Refunds, when agreed will normally be credited to your bank account within 5-10 working days.
EXCLUSION OF THIRD PARTY RIGHTS
This Policy is for the benefit of the Insured only and any permitted transferee at the discretion of Us. No rights or benefits will be given to any other third party under this Policy. The provisions of the Contracts (Rights of Third Parties) Act 1999 do not apply.
ALTERATION AND ASSIGNMENT
No change in, modification to, or assignment of interest under this Policy shall be effective except when made by written endorsement to this Policy duly executed on behalf of the Insurer. The Insurer reserves the right to amend the Premium and policy terms, conditions and exclusions.
DATA PROTECTION
We are committed to complying with the Data Protection Act 1998. We will not provide Your data to any third party without Your prior consent although We may supply it to any sub-contractor or agent We may use in the performance of this Policy.
The information You provide Us will be used to fulfil Your orders, for account management, payment of marketing purposes. Under the Data Protection Act 1998 You have a right to ask for a copy of the information held about You and how it is being used at any time and to have that information corrected if it is inaccurate if You want to request or correct this information please write to the: Data Protection Compliance Manager, Satellite & Home Care Limited, Unit G, Heath Place, Ashgrove Industrial Estate, Bognor Regis, PO22 9SL.
Your telephone calls may be recorded to improve the quality of service provided.
GOVERNING LAW
This Policy is governed by the laws of England and Wales and the jurisdiction of the English Courts will apply.
COMPLAINTS PROCEDURE
If You wish to register a complaint, in the first instance, please call us on 0800 3288022. Alternatively you may write to the Customer Support Manager at: Satellite & Home Care Ltd, Unit G, Heath Place, Ashgrove Industrial Estate, Bognor Regis PO22 9SL or you can email us, via our website, at www.satellite&homecare.co.uk. Please include your Policy number details and nature of your complaint.
The Insurer is authorised to underwrite business in the United Kingdom and is a member of the Financial Ombudsman Scheme. The Insured is protected by the UK Financial Services Compensation Scheme if the Insurer is unable to meet its liabilities to the Insured. The Insurer is not subject to the same regulatory system as that applicable in the United Kingdom. This complaints procedure does not affect any legal right You may have to take action against the Administrator or Insurer.
